Mediation as an Alternative Dispute Resolution to resolve interpersonal conflicts in Hong Kong universities

Purpose This paper aims to provide insight into mediation as an Alternative Dispute Resolution (ADR) resolve interpersonal conflicts for undergraduate students in Hong Kong. Design/methodology/approach Mixed methods research approach was utilised examine university students' understanding of dispute resolution at their respective universities Kong, and factors that may influence decision utilize ADR on campus. Findings The tendency Kong voice criticisms low due to: (1) unawareness proper grievance channels; (2) fear potential academic retribution from the institution. be result inadequate promotion transparency existing higher education framework. Academic staff acknowledged limitation closed-door system need alternative conflict management which emphasises restoration harmony community. Originality/value As there is a lack study focusing practices universities, this provides feasibility integrating processes resolving